FAQ

It depends on what has occurred. If the issue is minor, involves no third parties, and is unlikely to affect other fundraising groups or the wider face-to-face channel, you may not need to report it.

As a general rule, it’s better to over-report than under-report. When incidents are self-reported, we use our discretion and, in many cases, no penalty is issued. Our priority is simply to understand what happened, fix any issues quickly, and support you to prevent them from happening again.

Please make sure you tell us about any breach of the Code of Conduct, especially if a member of the public, a property manager, security staff, or any other third party was involved. This allows us to respond promptly and, if needed, work with others to help resolve the issue.

There may be consequences for not reporting something that should have been reported. Further detail is outlined in the PFRA Code of Conduct.

If you believe a fundraiser’s actions or behaviour breaches the Code of Conduct or does not meet the standards required to remain on the Fundraiser Register, you can apply for their deregistration. 

Any PFRA member - charity or agency - is able to make this request. The User Guide explains the types of behaviour that may lead to deregistration and outlines the full process. Please refer to Section Four of the guide for more detail.

To request deregistration, please email all relevant communication and supporting evidence to info@pfra.org.nz.

Yes. If you see a fundraising group acting in a way that breaches the Code of Conduct or doesn’t align with the behaviours expected under the Code, you are encouraged to report it to the PFRA. We will review the information and, if needed, begin an investigation.

To take any formal action, we do need clear evidence. It’s helpful to include:

• photos or screenshots
• the time and date
• the exact location
• a brief description of what you observed

This information helps us understand what happened and respond appropriately.

To report a potential breach or concern, please email the details - including any supporting evidence - to info@pfra.org.nz.

The Payment Card Industry Data Security Standard (PCI DSS) is a set of security standards designed to ensure that ALL companies that accept, process, store or transmit credit card information maintain a secure environment. This means when you sign up to support a charity through face-to-face fundraising your account details are safe.

Yes, face-to-face fundraisers are paid professionals and not volunteers. This is in line with Employment New Zealand.

Face-to-Face Fundraiser's don't accept cash for their safety and yours. If you would like to support the charity with a one-off gift you can go directly to their website to process the donation.

Yes, fundraisers use tablets to collect people’s details electronically, which ensures the security of all personal and financial information. For your and their safety, they are unable to accept cash donations.

When you sign-up to support a charity, you will be asked for:

• Personal information such as a drivers licence to confirm your identity
• Bank or credit card information to allow the charity to set up your monthly commitment

The security and privacy of this information is very important. Once the above information is provided to the fundraiser via the iPad, it is transmitted securely in compliance with industry standards.

You'll know if someone is fundraising legitimately fundraising for one of our members when they have:

• Have a lanyard and ID card with their name on it, the charity logo, and the PFRA Member of logo
• Charity branded clothing 

If you’re unsure if a charity fundraiser is genuine, please contact us or the charity directly.

Face to face fundraising is one of the most cost-effective ways that charities can gain substantial support for the important work they do. 

Face-to-face fundraising is when a fundraiser talks directly to a member of the public either in the street, at the front door on in a shopping centre about becoming a regular donator to the charity.

A regular donation is a gift you give to a charity either monthly or every four weeks. The amount of your regular donation is up to you, and the gift is set up as a direct debit/ credit card payment from your bank account.